- Refunds do not include cost of additional services purchased such as domain registration, migrations.
- A written request must be submitted separately from the cancellation request within 7 days of cancellation.
- Refunds are sent within 30 days of receiving the refund request.
- Refunds are not granted to accounts closed for Terms Of Service (TOS) or Acceptable Use Policy (AUP) violations.
Domain Registrations/Renewals
All domain name registrations and renewals are FINAL. Because we have to pay registry fees on our end we cannot process refunds for these transactions.
Late Invoices
We do NOT provide extensions on invoices here at ElnHost.
All invoices should be paid on DUE DATE. We do have a 5 day grace period on delinquent invoices, but if not paid after this, accounts will be suspended. These invoices are subjected to a 15% late fee that must be paid to reactivate the account. Invoices delinquent past 15 days are subject to account termination.
We will make every attempt possible to contact you 24 hours prior to account termination. Once the account has been terminated ALL data including backups will be scrubbed from our servers. Once the account is terminated there is no recovering the data.
Promotional Pricing
Our web hosting and wordpress hosting packages are discounted for first-time customers.
All packages will renew at the regular rate.
For the BEST possible pricing, we reward customers for signing up annually (12 months).
On our website, prices are displayed reflecting the best possible rate.
